No matter which way they turn, organizations are increasingly expected to find better and faster ways of responding to the change challenges presented by the revolution in information technology, increased globalization, smarter customers, and a constantly changing employee base. Are organizations successfully responding to these challenges, or are they crippled by their inability to bring about the necessary changes? How effective are organizations in managing change? Are the change management or organizational development (OD) theories, models, interventions, and change agent skills proving to be of value to organizations in their efforts to change? If so, how can we improve on them? If not, then what should we be doing.
