In this chapter, the following content will be discussed: Discuss important advantages of two-way communication, identify communication problems to avoid, describe when and how to use the various communication channels, summarize ways to become a better “sender” and “receiver” of information,. | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: EIGHTEEN 1 Summary of Previous Lecture Training Programs Coverage End of Chapter Case study Practice CHAPTER 7 IMPLEMENTING A PERFORMANCE MANAGEMENT SYSTEM Preparation process for Implementation Communication Plan Good Communication Plan 2 Agenda of Today’s Lecture Communication Plan Good Communication Plan Communication Bias Types of Bias Selective Exposure Selective Perception Selective Retention Ways to minimize negative impact of Biases Appeals Process 3 Communication plan Having more and better knowledge of performance management system leads to greater employee acceptance and satisfaction. Organizations often design a communication plan to ensure that information regarding the performance management system is widely disseminated in the organization. 4 Good Communication Plan A good communication plan answers the following questions: What is performance management? Answering this question involves providing general . | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: EIGHTEEN 1 Summary of Previous Lecture Training Programs Coverage End of Chapter Case study Practice CHAPTER 7 IMPLEMENTING A PERFORMANCE MANAGEMENT SYSTEM Preparation process for Implementation Communication Plan Good Communication Plan 2 Agenda of Today’s Lecture Communication Plan Good Communication Plan Communication Bias Types of Bias Selective Exposure Selective Perception Selective Retention Ways to minimize negative impact of Biases Appeals Process 3 Communication plan Having more and better knowledge of performance management system leads to greater employee acceptance and satisfaction. Organizations often design a communication plan to ensure that information regarding the performance management system is widely disseminated in the organization. 4 Good Communication Plan A good communication plan answers the following questions: What is performance management? Answering this question involves providing general information about performance management, how performance management systems are implemented in other organizations, and the general goal of performance management systems. 5 Good Communication Plan (Contd.) How does performance management fit into our strategy? To answer this question, we should provide information on the relationship between performance management and strategic planning. Information is provided on how the performance management system will help accomplish strategic goals. 6 Good Communication Plan (Contd.) What’s in it for me? A good communication plan describes the benefit of implementing performance management for all those involved. 7 Good Communication Plan (Contd.) How does it work? Answering this question entails giving a detailed description of performance management process and time line: for example, when meetings will take place, what the purpose of each meeting are, and when decisions about rewards will be made . 8 Good Communication Plan (Contd.) What are my .
