Quan trọng hơn cả là trong lúc này, bộ não bắt sẽ sắp xếp lại dữ liệu vừa thu nhận được vào trong vào đúng các “thư mục” thích hợp. Ví dụ tên người sẽ rơi và “thư mục” “contacts”, món bún đậu sẽ rơi vào thư mục “ăn quà vặt” Tongue (chẹp chẹp), etc. | letter of apology. You don t have to stumble all over yourself in total reverence to your reader you just need to maintain some sense of compassion and humanity with your words. You will be proud of your professional self in the end. SUMMARY Tone is a powerful and important tool in all business communications. You can bring grace and dignity to any business letter by using your words to paint a positive beautiful masterpiece. You do this by writing in a sincere professional optimistic manner regardless of the subject content or the receiver s demeanor. This theory follows the age-old admonition of the Golden Rule Treat others as you would like to be treated. In other words If you honor people with your words you honor yourself in the process. Emphasizing the positive is as easy as saying Always remember me instead of Never forget me. But there are some time-tested techniques that can help you develop a pleasing tone Be natural not stiff. Use common language not stilted phrases. Don t be sloppy. Be humble not haughty. Remove angry words such as lazy or blame. Emphasize what you can do. Avoid negative demoralizing words. Do more than you have to help someone even if you think it won t affect you directly. Respond promptly to people unless the topic is one that needs time to mull over then let them follow your thinking process. Show enthusiasm it is contagious. Use contractions to warm it up don t use them if you want to emphasize something. Read your letter aloud before sending it that puts you in the reader s shoes and gives a great overall image that your words present. It is also important to pay attention to your mood when you write. If possible you might need to wait a few days until your disposition improves so you can write with clarity and professional candor. You want to avoid hostile words at all costs as they only serve to worsen a situation. Remember that you are writing to persuade not to vent your anger. You have to be at your best in your letters even
