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Lecture Operations management: Chapter 7 - William J. Stevenson

Chapter 7 - Work design and measurement. When you have completed this chapter, you will be able to: Explain the importance of work design, compare and contrast the two basic approaches to job design, discuss the advantages and disadvantages of standardization,. | Work Design and Measurement Chapter 7 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. You should be able to: LO 7.1 Explain the importance of work design LO 7.2 Compare and contrast the two basic approaches to job design LO 7.3 Discuss the advantages and disadvantages of standardization LO 7.4 Describe behavioral approaches to job design LO 7.5 Discuss the impact of working conditions on job design LO 7.6 Compare the advantages and disadvantages of time-based and output-based pay systems LO 7.7 Explain the purpose of methods analysis and describe how methods studies are performed LO 7.8 Describe four commonly used techniques for motion study LO 7.9 Define a standard time LO 7.10 Describe and compare time study methods and perform calculations LO 7.11 Describe work sampling and perform calculations LO 7.12 Compare stopwatch time study and work sampling Chapter 7: Learning Objectives | Work Design and Measurement Chapter 7 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. You should be able to: LO 7.1 Explain the importance of work design LO 7.2 Compare and contrast the two basic approaches to job design LO 7.3 Discuss the advantages and disadvantages of standardization LO 7.4 Describe behavioral approaches to job design LO 7.5 Discuss the impact of working conditions on job design LO 7.6 Compare the advantages and disadvantages of time-based and output-based pay systems LO 7.7 Explain the purpose of methods analysis and describe how methods studies are performed LO 7.8 Describe four commonly used techniques for motion study LO 7.9 Define a standard time LO 7.10 Describe and compare time study methods and perform calculations LO 7.11 Describe work sampling and perform calculations LO 7.12 Compare stopwatch time study and work sampling Chapter 7: Learning Objectives Job Design Job design The act of specifying the contents and methods of jobs What will be done in a job Who will do the job How the job will be done Where the job will be done Importance Organization’s are dependent on human efforts to accomplish their goals Many job design topics are relevant to continuous and productivity improvement Objectives Productivity Safety Quality of work life LO 7.1 Efficiency vs. Behavioral Job Design Efficiency School Emphasizes a systematic, logical approach to job design A refinement of Frederick Winslow Taylor’s scientific management concepts Behavioral School Emphasizes satisfaction of needs and wants of employees LO 7.2 Specialization Specialization Work that concentrates on some aspect of a product or service Advantages For management: Simplifies training High productivity Low wage costs For employees: Low education and skill requirements Minimum responsibility Little mental effort needed Disadvantages For management: Difficult to motivate quality .