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Lecture Operations management - Chapter 7: Process strategy

Chapter 7: Process strategy. Upon completion of this lesson, the successful participant will be able to: Describe four production processes, compute crossover points for different processes, use the tools of process analysis, describe customer interaction in process design, identify recent advances in production technology, discuss the four R's of sustainability. | Operations Management Process Strategy Chapter 7 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline GLOBAL COMPANY PROFILE: DELL COMPUTER CO. FOUR PROCESS STRATEGIES Process Focus Repetitive Focus Product Focus Mass Customization Focus Comparison of Process Choices 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline - Continued PROCESS ANALYSIS AND DESIGN Flow Diagrams Time-Function Mapping Process Charts Service Blueprinting SERVICE PROCESS DESIGN Customer Interaction and Process Design More Opportunities to Improve Service Processes SELECTION OF EQUIPMENT AND TECHNOLOGY 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations . | Operations Management Process Strategy Chapter 7 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline GLOBAL COMPANY PROFILE: DELL COMPUTER CO. FOUR PROCESS STRATEGIES Process Focus Repetitive Focus Product Focus Mass Customization Focus Comparison of Process Choices 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline - Continued PROCESS ANALYSIS AND DESIGN Flow Diagrams Time-Function Mapping Process Charts Service Blueprinting SERVICE PROCESS DESIGN Customer Interaction and Process Design More Opportunities to Improve Service Processes SELECTION OF EQUIPMENT AND TECHNOLOGY 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline - Continued PRODUCTION TECHNOLOGY Machine Technology Process Control Vision Systems Automated Storage and Retrieval System Automated Guided Vehicle (AGV) Flexible Manufacturing Systems (FMS) Computer-Integrated Manufacturing (CIM) 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Outline - Continued TECHNOLOGY IN SERVICES ENVIRONMENTALLY FRIENDLY PROCESSES PROCESS REENGINEERING 7- PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 Learning Objectives When you complete this chapter, you should be able to : Identify or Define: Process focus Repetitive focus Product focus Process reengineering Service process issues Environmental .