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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 5

Chapter 5 - Using and maintaining office equipment. In this chapter, students will be able to understand: Describe the types of office equipment used in a medical practice, explain how each piece of office equipment is used, list the steps in making purchasing decisions for office equipment,. | 5 Using and Maintaining Office Equipment 5- Learning Outcomes 5.1 Describe the types of office equipment used in a medical practice. 5.2 Explain how each piece of office equipment is used. 5.3 List the steps in making purchasing decisions for office equipment. 5- 5.4 Compare and contrast leasing and buying. 5.5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each. 5.6 Identify when troubleshooting is appropriate and what actions may be taken. Learning Outcomes (cont.) 5- 5.7 List the information included in an equipment inventory. 5.8 Explain how HIPAA law applies to faxing confidential patient information. 5.9 Explain how HIPAA law applies to telephone conversations and conversations with patients. Learning Outcomes (cont.) 5- Introduction Clerical equipment is a necessity for medical offices Communication Medical records Patient billing, payroll, etc. Shredders for confidentiality Copiers 5- . | 5 Using and Maintaining Office Equipment 5- Learning Outcomes 5.1 Describe the types of office equipment used in a medical practice. 5.2 Explain how each piece of office equipment is used. 5.3 List the steps in making purchasing decisions for office equipment. 5- 5.4 Compare and contrast leasing and buying. 5.5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each. 5.6 Identify when troubleshooting is appropriate and what actions may be taken. Learning Outcomes (cont.) 5- 5.7 List the information included in an equipment inventory. 5.8 Explain how HIPAA law applies to faxing confidential patient information. 5.9 Explain how HIPAA law applies to telephone conversations and conversations with patients. Learning Outcomes (cont.) 5- Introduction Clerical equipment is a necessity for medical offices Communication Medical records Patient billing, payroll, etc. Shredders for confidentiality Copiers 5- Introduction (cont.) Role of medical assistant related to clerical equipment Evaluation Purchasing or leasing Operation Maintenance 5- Medical Office Equipment Generally we think of medical equipment Blood pressure monitors Stethoscopes X-ray machine 5- Office Communication Equipment Business communication equipment Telephones Facsimile (fax) machines Computers Photocopiers Technology today allows for information to be transmitted almost instantaneously throughout the world. 5- Telephone Systems and Call Handling The telephone is the primary means for communication in a medical practice Incoming from patients Outgoing Other doctors Hospitals and laboratories Other businesses 5- Telephone Systems Multiple lines Key telephone system Most commonly used in medical practices Features Multiple lines for incoming or outgoing calls Intercom line Hold button 5- Telephone Systems (cont.) Multiple lines (cont.) Switchboard and receptionist Automated voice