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Lecture Management communication (3/e): Chapter 14 - Bell, Smith

Chapter 14 - Guidelines for interviewees and interviewers. In this chapter, the following content will be discussed: Problems with traditional interviewing; structured, behavior-based interviewing restores fairness and comparability; documenting the interview process. | 5/14/2020 5:46:49 AM Problems with Traditional Interviewing • Personal preferences of interviewers • Unlike locations for interviews • Different questions for different candidates • Different lengths of interviews • No system for evaluation or comparison 5/14/2020 5:46:49 AM Structured, Behavior-based Interviewing Restores Fairness and Comparability • Job-related questions • Same questions for all candidates • Same general rules for interviewers and location sites • Emphasis on performance, not beliefs or attitudes 5/14/2020 5:46:49 AM Documenting the Interview Process • Document the job analysis process • Document creation of questions • Document scoring process • Document interview procedures • Document results • Document reasons for your selection • Validate the interview process • Document results for EEOC-protected groups | 5/14/2020 6:16:38 AM Problems with Traditional Interviewing • Personal preferences of interviewers • Unlike locations for interviews • Different questions for different candidates • Different lengths of interviews • No system for evaluation or comparison 5/14/2020 6:16:38 AM Structured, Behavior-based Interviewing Restores Fairness and Comparability • Job-related questions • Same questions for all candidates • Same general rules for interviewers and location sites • Emphasis on performance, not beliefs or attitudes 5/14/2020 6:16:38 AM Documenting the Interview Process • Document the job analysis process • Document creation of questions • Document scoring process • Document interview procedures • Document results • Document reasons for your selection • Validate the interview process • Document results for EEOC-protected groups | 5/14/2020 6:32:14 AM Problems with Traditional Interviewing • Personal preferences of interviewers • Unlike locations for interviews • Different questions for different candidates • Different lengths of interviews • No system for evaluation or comparison 5/14/2020 6:32:14 AM Structured, Behavior-based Interviewing Restores Fairness and Comparability • Job-related questions • Same questions for all candidates • Same general rules for interviewers and location sites • Emphasis on performance, not beliefs or attitudes 5/14/2020 6:32:14 AM Documenting the Interview Process • Document the job analysis process • Document creation of questions • Document scoring process • Document interview procedures • Document results • Document reasons for your selection • Validate the interview process • Document results for EEOC-protected groups . | 5/14/2020 6:50:35 AM Problems with Traditional Interviewing • Personal preferences of interviewers • Unlike locations for interviews • Different questions for different candidates • Different lengths of interviews • No system for evaluation or comparison 5/14/2020 6:50:35 AM Structured, Behavior-based Interviewing Restores Fairness and Comparability • Job-related questions • Same questions for all candidates • Same general rules for interviewers and location sites • Emphasis on performance, not beliefs or attitudes 5/14/2020 6:50:35 AM Documenting the Interview Process • Document the job analysis process • Document creation of questions • Document scoring process • Document interview procedures • Document results • Document reasons for your selection • Validate the interview process • Document results for EEOC-protected groups