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Lecture Organizational behavior (10/e): Chapter 14 - Robert Kreitner, Angelo Kinicki

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Chapter 14 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;. | Communicating in the Digital Age Chapter Fourteen Learning Objectives LO.1 Explain the perceptual process model of communication, and describe the barriers to effective communication. LO.2 Specify two major impacts of social media that are changing the general communication landscape. LO.3 Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness. LO.4 Discuss the primary sources of nonverbal communication. LO.5 Review the five dominant listening styles and 10 keys to effective listening. Learning Objectives (cont.) LO.6 Describe how linguistic styles vary for women and men and what can be done to improve everyone’s communication effectiveness. LO.7 Discuss the formal and informal communication channels. LO.8 Explain the contingency approach to media selection. LO.9 Describe the Internet generation, and discuss the pros and cons of teleworking. LO.10 Specify practical tips for more effective e-mail and cell phone etiquette, and discuss policies for . | Communicating in the Digital Age Chapter Fourteen Learning Objectives LO.1 Explain the perceptual process model of communication, and describe the barriers to effective communication. LO.2 Specify two major impacts of social media that are changing the general communication landscape. LO.3 Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness. LO.4 Discuss the primary sources of nonverbal communication. LO.5 Review the five dominant listening styles and 10 keys to effective listening. Learning Objectives (cont.) LO.6 Describe how linguistic styles vary for women and men and what can be done to improve everyone’s communication effectiveness. LO.7 Discuss the formal and informal communication channels. LO.8 Explain the contingency approach to media selection. LO.9 Describe the Internet generation, and discuss the pros and cons of teleworking. LO.10 Specify practical tips for more effective e-mail and cell phone etiquette, and discuss policies for using social media Web sites in the workplace. Basic Dimensions of the Communication Process Communication the exchange of information between a sender and receiver and the inference (perception) of meaning between the individuals involved Communication Process in Action A Perceptual Model of Communication Noise anything that interferes with the transmission and understanding of a message Personal Barriers Variable skills in communicating effectively Variations in how information is processed and interpreted Variations in interpersonal trust Stereotypes and prejudices Big egos Personal Barriers (cont.) Poor listening skills Natural tendency to evaluate others’ messages Inability to listen with understanding Nonverbal communication Interpersonal Communication Communication competence the ability to communicate effectively in specific situations Communication Styles Nonverbal Communication Nonverbal Communication any message, sent or received independent .