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Seminars in IT for Businesses - Lecture 2: Organizations and information technology support

In this chapter, the following content will be discussed: Discuss major information systems concepts such as architecture and infrastructure; describe the hierarchical structure of organizations and the corresponding information systems; define various information systems and their evolution, and categorize specific systems;. | LECTURE 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT Learning Objectives Discuss major information systems concepts such as architecture and infrastructure. Describe the hierarchical structure of organizations and the corresponding information systems. Define various information systems and their evolution, and categorize specific systems. Describe the support provided to different types of employees in an organization. Describe how information resources are managed. Chapter Overview Information Infrastructure Information Architecture Traditional Architectures New Architectures Organizational Structure Corresponding Information System Transaction Processing Systems Management Information Systems Support Systems Managers Knowledge Workers Clerical Staff Which resources are managed by whom? What is the role of the information systems department? Who runs the ISD and to whom does the department report? What are the relationships between ISD and end users? Information Systems Infrastructure and Architecture Organizations: Structure and Support Evolution and Types of Information Systems IT Support at Different Organizational Levels Managing Information Technology in Organizations Case : Burlington Coat Factory The Business Problem Burlingion is the largest retailer of coats in the United States sells clothes, linens, luggage, jewelry, baby furniture and accessories faces extremely strong competition wants to offer up to 60% off department store prices needs information to respond to demand needs to communicate and collaborate with both store mangers and suppliers quickly and effectively Case (continued ) a corporate computer-based communication system networks to a main processor transfers sales data by satellite technology executes routine transactions on the headquarters’ computer feeds information from the corporate databases into spreadsheets or word processors on desktop computers for end-user computing and decision support The Results dramatic decrease . | LECTURE 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT Learning Objectives Discuss major information systems concepts such as architecture and infrastructure. Describe the hierarchical structure of organizations and the corresponding information systems. Define various information systems and their evolution, and categorize specific systems. Describe the support provided to different types of employees in an organization. Describe how information resources are managed. Chapter Overview Information Infrastructure Information Architecture Traditional Architectures New Architectures Organizational Structure Corresponding Information System Transaction Processing Systems Management Information Systems Support Systems Managers Knowledge Workers Clerical Staff Which resources are managed by whom? What is the role of the information systems department? Who runs the ISD and to whom does the department report? What are the relationships between ISD and end users? Information Systems .