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Medical assisting: Administrative and clinical procedures (5e) - Chapter 13: Telephone techniques

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After completing this chapter, you will understand which calls may be handled by the medical assistant and which require the physician's attention. This chapter helps you identify which calls are considered emergencies and how to properly route these calls. You will learn how to effectively handle difficult telephone situations or complaints and how to properly document messages taken. | Medical assisting Administrative and clinical procedures 5e - Chapter 13 Telephone techniques

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