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Best Practives in Leadership Development & Organization Change 41

Best Practives in Leadership Development & Organization Change 41. Mục đích của cuốn cẩm nang này là cung cấp cho bạn tất cả các yếu tố cần thiết và thiết thực làm thế nào để phát triển khả năng tổ chức, thực hiện một thay đổi tốt nhất và sáng kiến lãnh đạo trong tổ chức của bạn một cách hiệu quả và tốt nhất. | 370 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE meaning to the organization as an eight-point star is included in the St. Luke s logo. The Five Points of the Star were identified as people quality service cost and growth see Exhibit 16.4 . Each point also has indicators that are used to ensure that the vision of each point is being achieved. The vision of the people point was defined as having all leaders staff and volunteers in St. Luke s Hospital and Health Network feel valued and recognized from all levels within the Network. The indicators for this point are Having a strong customer service orientation throughout the system Implementing a process for professional development Retaining quality staff Acknowledging staff longevity and dedication Recognizing our volunteers Reducing employee turnover Letting employees know that they are the advocates for the success of the entire network and that their contribution regardless of the department or function is valuable and critical to the success of the institution The quality point was designed to gauge the qualitative successes of the organization against benchmark data gathered for hospitals of similar size. St. Luke s continuously strives to reduce turnaround times improve environmental quality decrease length of stays become the employer of choice in the local area be nationally recognized for clinical outcomes and ultimately become the organization of choice. Finally in addition to the aspirations of the leadership steering committee the hospital itself wanted to be ranked as a top hospital by industry experts for providing quality care and services. The service point sets clear guidelines of what is expected of each employee and volunteer. The network has partnered with Press Ganey to gauge patient satisfaction. St. Luke s works to wow the patient community with friendliness. The institution recognizes its accomplishments and takes accountability for any shortcomings. Every quarter managers