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ERP Making It Happen The Implementers’ Guide to Success with Enterprise Resource Planning phần 5

Đó là một vấn đề rất thực tế, và cũng cần thiết. Đây là lý do tại sao: Cường độ và nhiệt tình. Bởi vì hệ thống ERP sẽ được thực hiện bởi những người điều hành công việc kinh doanh, | 144 ERP Making It Happen thusiastic and who want to get going. There s also a small percentage of naysayers people who don t believe ERP will work and who are vocally against it. Most folks are in the middle arms folded sitting back not saying much and not expecting much. They re thinking Here we go again another management fad that ll blow over before long. Figure 7-4 shows what needs to happen Figure 7-4 After ERP Education That s the mission Get a majority of the people enthusiastically on board reduce the folded-arm set into a minority and minimize the ranks of the prophets of doom and gloom. Yes but you may be saying to yourself . is it really necessary to educate folks such as production associates group leaders maintenance people You bet it is. Here s one example why Hank an excellent machine operator and a hard worker has been with the company for 18 years. There s been a large queue of workin-process jobs at Hank s machine during all of those years except for a time during the early 1990s when business was really bad. Hank got laid off for a while. Hank s come to associate rightly large queues with job security and shrinking queues with reduced business and the possibility of a layoff. Question As ERP is implemented what should happen to the queues Initial Education 145 Answer Go down. Question When Hank sees the queues dropping what might he tend to do Answer Slow down. Question What will Hank s coworkers tend to do Answer Slow down. Question What happens then Answer Output drops queues don t get smaller plant schedules are missed and so on. Question What s the solution Answer Simple. Tell em about ERP. Tell em what s coming and why. Tell em how it will affect them and their jobs. Make sure that Hank knows that we no longer need to have large queues of work physically on the floor rather we can queue the work inside the computer and Hank can look in there whenever he wants and see what jobs will be coming to his work center. Telling em about it is called