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ESSENTIALS of Knowledge Management phần 9

hệ thống có thể đặt không hoạt động trừ khi chất lượng của dữ liệu được lưu giữ trong nó có thể được xác nhận. Đó là, chỉ đơn giản là bởi vì một công nhân tri thức nộp những gì anh ta hoặc cô ấy nghĩ rằng là một thực hành tốt nhất không có nghĩa là nó nên được phổ biến | ESSENTIALS of Knowledge Management In the Real World Evaluating the Value of Communities of Practice Although the term community of practice is relatively new the concept is centuries old dating back to the guilds of the Middle Ages. The difference is the relative focus on the sharing of knowledge. For example the guilds were created primarily to provide a monopoly for member artisans and to eliminate competition within the guilds. The sharing of knowledge was a fringe benefit that probably helped maintain the institution for centuries. In contrast communities of practice are established primarily to share knowledge among members. The contribution of the communities of practice to the overall competitiveness of each knowledge worker in the corporation is a fringe benefit for both the knowledge worker and the employer. Organizations that actively support communities of practice as part of a larger Knowledge Management program include Hewlett-Packard Shell the World Bank American Management Systems IBM the U.S. Veterans Administration and DaimlerChrysler. Each organization uses a variety of methods to foster the creation and maintenance of these communities. For example Shell interviews each community of practice member and then publishes their stories internally in newsletters and reports as incentives for workers to contribute intellectual assets to the corporation. tool that management and knowledge workers can use to clarify a vision of what the company needs to grow in competitiveness. Time Value Any assessment of the value of a KM initiative should consider the time value of investments. Like tangible assets intangibles have a finite life span. However unlike a building or piece of major equipment the life span of intangible assets is much more volatile and depends on the corporate environment employee turnover and the market. 166 Economics Consider the value of educating a knowledge worker. As discussed in Chapter 3 part of the challenge of determining the ROI