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The Toyota Way Fieldbook phần 9

Ví dụ, nhiều công ty đã cố gắng để phát triển số liệu nhà cung cấp để cải thiện hiệu suất nhà cung cấp. Bảng điểm cân bằng nổi tiếngPhương thức Toyota đã trình bày một mô hình tương tự được gọi là Điều này đã được phát triển để mô tả nhu cầu của các nhà cung cấp để làm cho họ đối tác tốt | 372 The Toyota Way Fieldbook exceptional thinking in developing countermeasures. This is not however a time for them to sit back on their laurels. The nature of continuous improvement means that completion of one problem-solving activity should lead to the start of another. This is a reminder that while one problem has been resolved successfully there are many more that need attention. At the conclusion of a problem-solving activity the next steps or future steps are reviewed to remind everyone of this process of continuous improvement. This section should address four issues in particular 1. Describe plans for wrapping up any loose ends pertaining to the current activity. These are planned items that may not have been implemented yet or items that require some modification. 2. Explain how responsibility for sustaining current results and continued improvement of the issue will be assigned and supported by the leadership of the area. This item is crucial since improvement results are often not sustained because there has been no responsibility assigned. Responsibility is often assumed to belong to leadership but it must be clear what they will do and how and when they will do it. 3. Identify whether any assistance is needed to resolve any issues that are beyond the control of the problem-solving team. This may include issues with a material supplier that requires support from the purchasing department or help from an equipment manufacturer. 4. The team or the individual must look forward and identify the next problem to pick up. This would generally be the next most important issue in the work area. In addition to these four items in some situations it is important to share the information from this activity within the organization to areas experiencing similar problems or with similar processes. Generally ensuring that information is shared would be the responsibility of management. Members of the team could provide the necessary technical experience to other .