Tham khảo tài liệu 'anh văn chuyên ngành thư ký part 5', ngoại ngữ, anh văn thương mại phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 82 SPECIAL ENGLISH FOR SECRETARIES I will appreciate clarification of these items and reimbursement of my overcharge. Until I checked Out my stay was very enjoyable indeed. I would like to retain happy memories of your hotel and trust that you will help me to do so. Sincerely Discussion 1. What is your reaction to the letter 2. What specifically was the complaint of the letter 3. How will you go about investigating the case 4. Do you think that the guest is being fair Does the letter seem sincere F. Assignment As Mr. Poffs secretary make an investigation and write a reply to the letter. Prove that you have thoroughly checked the case by giving facts and figures. Give substantial proof for your decision. Be courteous and fair. 12 DIFFICULT DECISIONS Conversation POFF Lull where s your smile this morning LULL I m really concerned about Elva. We all like her because she s so friendly. She s very conscientious too. Yesterday she came to work when she wasn t feeling well. POFF What s your opinion of her work LULL Although she tries she doesn t compose satisfactory letters. You know that the different letters we write don t always follow patterns. POFF What do you think Should we keep her Would you like her as your assistant LULL Personally I like her a lot but I don t know whether I can recommend her or not. I m not sure if she can do the work. It s more difficult than what she is accustomed to. POFF Perhaps we can find her a place where there is less pressure. Until she s more qualified she must have more training. By the way The Food and Beverage Department needs a typist. Elva would only have to do interoffice correspondence there. LULL She s a pleasant person to have around. POFF Luli we must face facts. Whether or not she is a fine person is not the problem. For our work here we must have the most efficient person we can find. Regardless of her pleasant personality she just isn t qualified. 83 We must think of the hotel first. Besides shell be happier if she has a
