Tham khảo tài liệu 'manufacturing handbook of best practices 2011 part 2', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Ọ Benefiting from Six Sigma Quality Jonathon L. Andell To benefit from Six Sigma first requires knowing what it is. There are various definitions of Six Sigma. Table presents some of the confusing array of descriptions. Each of these definitions contains an element of truth. Six Sigma includes quantitative and problem-solving aspects along with underlying management issues. What makes Six Sigma successful is less about doing anything new than it is of finally following what has been advocated for decades. The alleged failures ascribed to TQM and a variety of other initiatives are usually the result of a departure from well-founded counsel. This chapter starts with a discussion of Six Sigma s historical context including factors that distinguish the success stories from lesser outcomes. Following this are some thoughts on how Six Sigma benefits the bottom line of an organization when implemented effectively. Finally the chapter takes a look at what characterizes the so-called Six Sigma organization. Many references address the need for problem-solving experts champions and other specific individuals. Before we discuss this we compare departmental duties between traditional and Six Sigma organizations and finally provide some project management guidelines on how to implement a successful Six Sigma effort. Throughout the discussion are contrasting examples of what happens in an ideally Six Sigma vs. an extremely traditional organization. Although no organization personifies every characteristic of either extreme every example is based on an actual experience or observation. Discussion of how the problem-solving methodology actually works appears in Chapter 14. A BRIEF HISTORY OF QUALITY AND SIX SIGMA Certain approaches to quality have been around for ages such as standards for performing work and auditing to evaluate compliance to those standards. However compliance to standards does not guarantee satisfactory outcomes. For instance records show that HMS .
