Tham khảo tài liệu 'manufacturing handbook of best practices 2011 part 6', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 6 ISO 9001 2000 Initiatives Syed Imtiaz Haider . INTRODUCTION In most commercial organizations products or services are intended to satisfy a user s need or requirement. Such requirements are often incorporated in specifications. However technical specifications may not in themselves guarantee that a customer s requirements will be consistently met if there happen to be deficiencies in the specifications or in the organizational system that designs and produces the product or services. Consequently system standards and guidelines that complement the relevant product or services requirement are given in the technical specifications. The series of International Standards ISO 9001 2000 includes a rationalization of the many and various national approaches. ISO 9001 2000 has been prepared by the ISO TC 178 Quality Management and Quality Assurance subcommittee 2 Quality System. Transposition into a European Standard has been managed by the CEN Central Secretariat with the assistance of CEN BT WG 107. EN 29001 EN 29002 and EN 29003 were superseded by EN ISO 9001 1994 EN ISO 9002 1994 and EN ISO 9003 1994 respectively which in turn are now superseded by EN ISO 9001 2000. The title of ISO 9001 has been revised in the latest edition and no longer includes the term quality assurance. This reflects the fact that quality management system requirements specified in this edition of ISO 9001 in addition to quality assurance of product also aim to enhance customer satisfaction. The concept of end product is a global concern for every business profession occupation or enterprise regardless of whether it is a consultancy a service or a manufacturing or processing activity. Well-planned design is one of the major contributing factors to achieving quality within a product or service. It is necessary therefore to carefully control critical elements and a company s documentation system with particular reference to each phase of design to ensure that effects on end product or .
