Thu thập chứng cứ Như đã đề cập trước đó trong phần 4, có nhiều phương pháp khác nhau thu thập chứng cứ (xem Phụ lục 4D). Một cuộc thảo luận ngắn gọn về các phương pháp khác nhau có thể được được xem xét cho việc thu thập chứng cứ được đưa ra dưới đây. tài liệu% | Gathering evidence As mentioned earlier in section 4 there are various methods of gathering evidence see also Appendix 4D . A brief discussion of different methods that can be considered for obtaining evidence is given below. Document review Document review is the process of gathering information from various types of documents relevant to the different elements and sub elements of the RAA s QMS. The following principles could assist the review team in obtaining first-hand information on the RAA a Establish contact with a coordinator at the RAA well ahead of time b Provide a comprehensive list of documents that the QAR Team would require from the coordinator c Agree on a date with the coordinator by which the documents would be made available d Once the documents are received establish if it correlates to the documents requested and e Organise the material in such a way that it is available to all members of the QAR Team. f The list of documents likely to be required for the document review is listed in Appendix Physical observation Physical observation is a visual process made by the QAR team to record what they see using a checklist sheet. Observation may be on physical surroundings or of ongoing activities processes or discussions. It is used to verify the existence and appraise sufficiency adequacy and convenience of the RAA s infrastructure technology and support services. It may also give the insight of the behaviours of RAA s personnel for the particular processes or activities offered at that particular time and whether these are in compliance with official requirements. It may also provide an overview of the RAA s relationship with its stakeholders Auditees Parliament Executive etc. . In Appendix 3F is a checklist that may be used for collecting information relating to availability of infrastructure technology and support services. Focus group Focus group is a process of focussed discussion on a given issue with a group of .
