Tham khảo tài liệu 'supply chain management new perspectives part 5', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Collaboration and Exceptions Management in the Supply Chain 147 independently from other nodes. But when exceptions arise other nodes will also be at stake. For example when new orders arrive at a plant and there are not enough raw materials available at that plant to manufacture them the affected node will ask for materials to one or several suppliers which might have to communicate with their own suppliers. Whenever an exception arises the affected node will reschedule all the affected operations taking into account the capacity available at the active production schedule and will also check the feasibility of the solution externally. The solution will then be transmitted to the customer who generated the new order. Possible interactions between nodes of the supply chain will be analyzed and relevant information will be communicated to the affected ones. In fig. 2 the software architecture with all the modules of the system is shown as well as the relationships among them. The modules are the following Data Capture DC Internal Events Manager IEM Plant Scheduler PS Suppliers Module SM Customers Module CM Plants Coordinator PC and Events Monitoring and Management EMM . The exchange of information among agents is mainly represented by three subsystems of information i a communication subsystem inside the plants IEM module which will manage the unforeseen events that may lead to a rescheduling of part or the entire production plan ii an inter-plants communication subsystem PC module which will manage the events produced in a plant that may affect other plants and iii a supply chain communication subsystem EMM module which will manage events occurred in a plant that can affect suppliers and or customers Álvarez Díaz 2011 . Fig. 2. Software architecture. 148 Supply Chain Management - New Perspectives 4. Exceptions Exceptions can be classified into two main groups internal and external. The latter can also be divided into two subgroups exceptions related to customers .
