Tham khảo tài liệu 'beyond management taking charge at work_7', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 126 Beyond Management Alternatives to control and compliance If you learn to manage the MBA way it can t be done. Viewed from the top there is an irreconcilable contradiction between flexibility or agility and cohesion. As you must come down firmly on one side or the other the answer to which is the right side is clear the one that involves rules structures and systems the side with control. Having everything under control and running smoothly like clockwork is what s important and compliance creates cohesion. If you have to reign in flexibility and trade off adaptability for the certainty that comes with having control it s a small price to pay. You start with structures plans schedules and deliverables specifying what people must do when and how. Then you overlay this with compliance-oriented practices performance criteria people must meet ways of measuring performance and systems and procedures for generating data so that whoever is in charge knows what is going on and can take appropriate action. Next add a dash of supervision to see that workers follow procedures to monitor data and to report upwards on performance. Finally you cap the entire apparatus with rewards and penalties ranging from bonuses to pink slips to motivate and incentivize people to do efficiently what they are required to do. The general principles as well as many of the practices that define high-control management today go all the way back to Fredrick Taylor. Acknowledging that his ideas fitted more comfortably into an age of machine-dominated industrial production and social circles mesmerized by anything claiming to be science I still can t explain his conviction that for the sake of efficiency profits and ultimately social progress managers could and should treat workers in Matthew Stewart s words as mute brainless bundles of animal muscles. subject to minute control from above. 1 Yet Taylor s ideas received an enthusiastic reception in many quarters and by the time people began to .
