Tham khảo tài liệu 'the performance management revolution business results through insight and action_4', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Monitoring the deployed business process allows proactive and directed action to be taken and provides a real-time contextual insight into process that is running and gives users a personalized and role-based view of displaying business information and managing business and IT operations. The most common mechanisms for viewing performance data are dashboards and scorecards. A dashboard provides a graphical user interface that can be personalized to suit the needs of the user. A dashboard graphically displays scorecards that show performance KPIs together with a comparison of these KPIs against business goals and objectives. Analyze. The analyze process is used by the monitor process to calculate predefined KPIs and perform ad hoc analyses. These KPIs and analyses can be used with associated historical data to evaluate the performance of the organization. Analysis of the information is provided with context to the users who make decisions on process metrics to detect anomalous situations understand causality and take action to maintain alignment of processes with business goals. A key technology for monitoring and analyzing business performance is data warehousing. A data warehouse brings together data from multiple systems inside and outside the organization. A data warehouse provides access to both summary data and detailed business transaction data. This data may be historical in nature or may reflect close to real-time business operations. The availability of detailed data enables users to drill down and perform in-depth analyses of business performance. BI applications and tools can also play an important role in analyzing performance data and historical data in a data warehouse. Analysis of business event data and other historical business data is necessary for diagnosing business performance problems. It is also crucial for evaluating decision alternatives and planning appropriate corrective actions when business performance management issues are detected. .
