Products include quality characteristics itself that can meet the requirements and the requirements of potential management is an organisation-wide approach to understanding precisely what customers need and consistently delivering accurate solutions within budget, on time and with the minimum loss to society. | PART 1 QUALITy AND QUALITy MANAGEMENT 1 CONTENTS Quality Quality management Current quality management systems 2 QUALITy Product quality consists of characteristics of its own which may satisfy the requirement and potential requirements of the consumers. TCVN 5814 - 1994 ISO 8042 LDH 704