Tham khảo tài liệu 'library resource implementing lean six sigma_7', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 138 o Implementing Lean Six Sigma Throughout the Supply Chain 400 100 80 300 1 200 60 E Q o Q Q. 40 100 20 0 Needs Driver supply must be available within dispatch goal Rỡ lew schedule estimators if AOS or LOS is missed SOPs for any process that impacts trailer utilization Logisticsto Driver other provide Coord schedule to updstes provide a upon late requeđ delivay notiBation 0 Ware-3 189 105 74 23 21 1 Pơcent Cum Figure Pareto chart of 3 warehouse needs. Quality Function Deployment QFD A QFD matrix was used to check for gaps between the voc and the current process and to determine which metrics to explore. Anita expressed her liking of this tool. She had seen its bene during her nst Black Belt project. She explained that the team now knew the voc but did the process address it The customer require ment used was the list of customer needs from the sur vey and the importance was the weighted score. The technical requirements came directly from the transla tion of customer need to CTQ as shown in . There was much debate about the weighted relationship Measure Phase o E39 Customer Need Trans Driver Store Vendor Ware Establish AOS and LOS tolerance 3rd 2nd Repeatable reproducible process time for live unload 2nd Establish a dispatch goal 2nd 3rd Pickups need to leave on schedule 1st Accurate request details 2nd SOP for any process that impacts trailer utilization 2nd Deliveries need to arrive on schedule 1st 1st 1st 1st Driver to contact Driver Coordinator when travel plan changes 3rd Driver supply must be available within established dispatch goal 3rd Review schedule estimators if AOS or LOS is missed 3rd Figure Ranked customer needs from survey data. between each customer requirement and the techni cal requirements given. Also some CTQs were stated with a metric target but some did not exist in the current process. Define the Voice of the Process VOP and Current Performance Now that the .
