Tham khảo tài liệu 'steps and tools for managing change and transition_6', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Implementation 67 Thus the best approach to using consultants is bound to bl heavily situational. If the goal is restructuring change consultanl can and should play a major relttiey have very specialized knowledge and experience for these rare events. But if the chanc involves changing how people work put your own people in change and use consultants as facilitators. Summing Up This chapter addressed the all-important phase of implementatio in a change program. Without effective implementation all the front-end analysis strategizing and planning will be a waste of tim and money. Six activities were iderfited as essential for implementation 1. Enlisting the support and involvement of key people. This means assembling a team with the right blend of skills authority resources and leadership. 2. Crafting a good implementation plan. Remember to keep it simpleflexible divided into achievable chunks and with clearly defined roles and responsibilities. 3. Supporting the plan with consistent behaviors. Make sure that managemehlwalks the talk. 4. Developing enabling structures. This means training pilot programs and alignment of the rewards system with your change goals. 5. Celebrating milestones. Identify important milestones in the project and celebrate them when they are reached. 6. Communicating relentlessly. Tell them why tell them how and tell them often. Do these well and yóllitilt the odds of success in your favor. The role of consultants was also discussed in this chapter. Exac 68 Managing Change and Transition how consultants should participate is generally a function of the typ of change yote aiming for. If the change is restructuring with the purchase sale and or consolidation of units consultants will play a large role. If the change involves how people work together company personnel should be prepared to carry the burden of leadershiị Social and Human Factors Reactions to Change Key Topics Covered in This Chapter The rank and fe and how they respond to change
