Các phương pháp được lựa chọn phải phù hợp với phạm vi của dự án. Hiểu biết về sự thành công với các ứng dụng quan trọng trong việc cung cấp bằng chứng cho thấy nhu cầu kinh doanh nên được đáp ứng, | 106 MEASURING APPLICATION AND IMPLEMENTATION To reinforce in current and future project participants the value of desired actions To improve management support for projects To market future projects FINAL THOUGHTS Measuring application and implementation is critical in determining the success of a project or program. This essential measure not only determines the success achieved but also identifies areas where improvement is needed and where success can be replicated in the future. This chapter presents a variety of techniques to collect application data ranging from observation to use of questionnaires and action plans. The method chosen must match the scope of the project. Understanding success with application is important in providing evidence that business needs should be met but it is only through measurement at Level 4 impact and consequences that a direct link between the project and business impact can be made. Chapter 7 Measuring Business Impact Most project sponsors regard business impact data as the most important data type because of its connection to business success. Top executives rate this as their number one measure. For many projects inadequate performance in business measures the business need is usually what initiated the project. Business impact data taken from follow-up after the project is implemented close the loop by showing a project s success in meeting the business needs. This chapter examines a variety of business impact measures and the specific method to collect the measures within a project. PROJECT VERSUS PROJECT MANAGEMENT It is helpful to remember that this methodology is appropriate for showing the ROI of the project or a particular project management solution. This chapter like the two previous chapters focuses on data collection. For a project it involves collecting reaction learning application and impact data reflecting the success of the project. If a project management solution is being implemented . project management
