Tham khảo tài liệu 'supply chain 2012 part 2', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Towards a Quantitative Performance Measurement Model in a Buyer-Supplier Relationship Context 21 Figure 1. The SCOR model SCOR 80 2007 Note that in this case no strategic indicators are associated to the Source process. Nevertheless we can imagine similar measures as for the tactical level such as delivery lead time pricing. Moreover the question of the overall performance resulting from the process performances is rarely approached. Indeed performance indicators are associated to each process of SCOR thus providing information for the control. As viewed before this practice induces a risk because each process is separately evaluated from the others. This partitioned vision does not allow to consider SC as a whole and thus to efficiently control it. In this sense the involved indicators must be implemented by information concerning the links between them Lohman et al. 2004 Blanc et al. 2007 . Therefore the interest for an overall performance expression for all or a part of the SC is acknowledged as is the case for process control in individual companies. Indeed for a SC this expression can help decision-makers Chan 2003 22 Supply Chain Theory and Applications to compare different organizations . the location of the warehouses to manage and improve the whole SC . a change of supplier the transition from make-to-stock to assembly-to-order. to diagnose the main causes of an unsatisfactory overall performance to benchmark all or a part of the SC . the delivery reliability is worse than the median of the class . SC activity process Strategic Tactical Operational Plan Level of customer perceived value of product Variances against budget Order lead time Information processing cost Net profit Vs productivity ratio Total cycle time Total cash flow time Product development cycle time Customer query time Product development cycle time Accuracy of forecasting techniques Planning process cycle time Order entry methods Human resource productivity Order entry methods .
