Tham khảo tài liệu 'supply chain, the way to flat organisation part 9', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | A Framework and Key Techniques for Supply Chain Integration 231 A company must measure and then enhance its capability of planning sourcing making and delivering illustrated in level 2 and level 3 shown as Table 6 to meet the needs of customers. The degree of these metrics reach will determine its operational competency. Order and order fulfillment by XX JIT delivery inventory turnover and cash-to-cash cycle time are the most important metrics of operational measurement. Some activities are linked to the metrics . the inventory management will affects the fulfillments of order and order by XX highly. So the company should collect and evaluate all the four processes operational information to make decisions. If it was found that the operations have some biases with the targeted performance the company should investigate the relative businesses processes from the three types attributes shown as level 3 which are also called level 3 consultant metrics. Table 6 shows that the consultant metrics can be used not only to analyze the complexity and structure of supply chain but to investigate the concrete business operations. By effective data collection and performance evaluation the companies can find its weakness and then make plans to improve their performance and competency gradually. Level 2 Level 3 Performance metrics Complexity metrics Structure metrics Practices matrix Plan Planning cost Financial cost Inventory days of supply Rate of order change Number of SKUs held Throughput Inventory holding cost Products amount of different channels Number of channels Number of supply chain location Planning period Forecast accuracy Obsolete stock on-hand Source Material acquisition cost Source cycle time Material acquisition time Number of Suppliers Rate of source from long distance Materials from long distance Rate of source from long distance Supplier delivery performance Payment period Percentage of each purchased items by lead time Make Product defects or number of .