Tham khảo tài liệu 'physical delivery in libraries kindle edition_6', kinh tế - quản lý, kinh tế học phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 170 PART FOUR THE FUTURE OF PHYSICAL DELIVERY for a single-location library or for a system or consortium is already in place. Instead of facility and collection costs the home delivery service expenditures are directed toward delivery costs. It goes without saying that the commitment of leadership within the organization is vital to the success of a home delivery service. Understanding the true cost by transaction of the service and weighing that cost versus patron satisfaction will prove to be valuable tools for the library s administration when questioned about the viability of home delivery. OTHER HOME DELIVERY MODELS Challenges to home delivery s viability are likely. But it is also quite likely that patron support for the service will be strong and vocal. Two public library models of home delivery besides MAYL one a recent operation in a neighboring central Florida county the other a twenty-year veteran of home delivery in the country s heartland both report tremendous customer satisfaction. The Topeka and Shawnee County Public Library TSCPL Kansas has been operating a home delivery service since the mid-1980s. Paul Brennan collections manager for TSCPL oversees the service. Brennan indicates that the origin of the service can be traced to a cost benefit analysis conducted by TSCPL administrators about adding parking for the library. Instead of constructing a parking garage TSCPL decided to initiate a home delivery service. TSCPL s home delivery of requested items is free to all cardholders and material is sent through USPS using library book rate. All circulating material in the collection is eligible for home delivery. The service is extremely popular with TSCPL patrons and reports Brennan pretty central to what we do. There is complete buy-in to the service from the top of the organization. Brennan believes the service reaches people in the county that otherwise would not use the library. Critical questions about the service are few but typically they .
