Tham khảo tài liệu 'harvard businesss essentials managing change and transition_4', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Implementation 67 Thus the best approach to using consultants is bound to be heavily situational. If the goal is restructuring change consultants can and should play a major role they have very specialized knowledge and experience for these rare events. But if the change involves changing how people work put your own people in change and use consultants as facilitators. Summing Up This chapter addressed the all-important phase of implementation in a change program. Without effective implementation all the front-end analysis strategizing and planning will be a waste of time and money. Six activities were identified as essential for implementation 1. Enlisting the support and involvement of key people. This means assembling a team with the right blend of skills authority resources and leadership. 2. Crafting a good implementation plan. Remember to keep it simple flexible divided into achievable chunks and with clearly defined roles and responsibilities. 3. Supporting the plan with consistent behaviors. Make sure that management walks the talk. 4. Developing enabling structures This means training pilot programs and alignment of the rewards system with your change goals. 5. Celebrating milestones. Identify important milestones in the project and celebrate them when they are reached. 6. Communicating relentlessly. Tell them why tell them how and tell them often. Do these well and you ll tilt the odds of success in your favor. The role of consultants was also discussed in this chapter. Exactly 68 Managing Change and Transition how consultants should participate is generally a function of the type of change you re aiming for. If the change is restructuring with the purchase sale and or consolidation of units consultants will play a large role. If the change involves how people work together company personnel should be prepared to carry the burden of leadership. 5 Social and Human Factors Reactions to Change Key Topics Covered in This Chapter The rank and file and how .
