Tham khảo tài liệu 'lean explanations supply chain comprehensive_13', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 124 o Implementing Lean Six Sigma Throughout the Supply Chain Vendor Questions Audience Operations Mgr. Shipping Mgr. Dock Personnel 12. Within the last year have you reported your concern of the trailers that you considered to be an unsafe working environment a Yes b No c Not sure d Does not apply 13. Choose the top 10 customer needs relative to trailer utilization by placing an XĨ on the line next to the item mark only 10 items . Then rank the top 3 of your chosen 10 with 1 being the most important STANDARD LIST OF CUSTOMER NEEDS 14. Do you understand all of the customer needs listed in question 13 If not please highlight those that would need explanation. a Yes b No c Not sure 15. Do you have customer needs that were not listed in question 13 If so please write your customer needs on the back of this sheet. a Yes b No c Not sure Figure continued . Warehouse Questions Audience Warehouse Mgr. Receiving Mgr. Shipping Mgr. Dock Personnel 1. Do you feel there needs to be a set goal for dispatch time from request to dock a Yes b No c Not sure d Does not apply 2. Within the last month how often did a trailer show up late at your dock without anybody calling to alert you before its arrival a 1fitimes b 6fli0 times c More than 10 d Never 3. Within the last month how many times were you placed on hold waiting for a driver coordinator a 1fitimes b 6flio times c More than 10 d Never e Does not apply Figure Warehouse survey. Measure Phase o 125 Warehouse Questions Audience Warehouse Mgr. Receiving Mgr. Shipping Mgr. Dock Personnel 4. Do you know where to Bld operating procedures that affect you a Yes b No c Not sure d Does not apply 5. Is there a formal training process for operating procedures a Yes b No c Not sure d Does not apply 6. Within the last month how often did a driver arrive with incorrect shipping documents a 1fitimes b 6fli0 times c More than 10 d Never 7. Within the last month how often did a driver arrive with incomplete shipping documents a .
