‘In my experience a major shortcoming of most “how to” books on leadership and management is that they purport to offer “Silver Bullets” – magical solutions that, once revealed, will enrich and transform the reader and his or her organisation. Regrettably, business life is not that simple. Rather, it is characterised by uncertainty and lack of precedent and complicated by the different wants, needs and motivations of people. Nick Forster’s practical book, grounded in many years of leadership and management development and MBA education, recognises this complexity and the folly of “one-size-fits-all” solutions. It is a valuable source book, packed full of useful ideas for current and aspiring business.