Assertiveness is one of the most important skills you can learn today. It can be used in almost any situation at work as well as in your home and social life. Assertiveness changes the way you communicate, changes the way you deal with conflict, and changes your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem. As you will learn in this book, assertiveness is something you are born with and naturally good at. Only the intervention of others with your best interests at heart rob you of assertiveness and teach you unsatisfactory substitutes, such as.
