Manage the mundane - create the extraordinary Mark McGuinness @markmcguinness First published on This e-book published by Mark McGuinness, London 2007 Text © Mark McGuinness 2007 This e-book is published under a Creative Commons licence which allows you to copy and distribute the e-book as long as you keep it intact in its original format, credit the original author and do not use it for commercial purposes. Web: Blog: E-mail: wish@ Important note about the illustrations The images in this e-book are licensed from for use within this document. If you wish to use them elswhere you should.