About the Author Introduction Chapter 1 Attitude: The Key to Turning Your Workforce into Your Salesforce Chapter 2 Everybody in Your Company is Responsibly for Selling, Not Just Your Direct Sales Team Chapter 3 Beware of Unhappy Customers and the Internet Chapter 4 Barbers, Barmen and Middlemen Chapter 5 Business-Owner-Thinking: A New Way of Training Your Employees Chapter 6 How Can Duncan Bannatyne Spend so Much Time on TV, and Still Grow a Multi-Million