An Interview with Crisis Management Expert Jim Luksazewski Bob Conrad, PhD, APR Published by XSG Media at Smashwords SECOND EDITION | Smashwords Edition This book is available in print at most online retailers. The print edition has original formatting and references not available in this version. Visit XSGMedia () for information. Copyright 2011 by Bob Conrad, XSG No part of this book may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information, contact XSG Media via . Smashwords Edition License Notes This.