When Bob Miglani was growing up, he spent every summer working at his family’s Dairy Queen store. At the time, it was mostly just a fun summer job. Now, looking back, he realizes those summers behind the Dairy Queen counter were laying a foundation for his future in the corporate world. Mastering the techniques his family used to serve and sell ice cream provided him with indispensable knowledge on the value of exceptional customer service. And he picked up more than a few techniques that served him well as an executive with a Fortune 500 company. Whether dealing with customers,.
