Operations and industrial modeling and management have a long history dating back to the first Industrial Revolution. Scheduling, inventory control, production planning, projects management, control charts, statistical records, customer satisfaction questionnaires, rankings and benchmarking. are some of the tools used for the purpose of better managing operations and services. The complexity of operations and logistics problems have increased, however, with the growth of supply chains, rendering traditional operational and risk management issues far more complex and strategicgame- like at the same time
