To monitor provider use of language services, health plans are requiring that providers follow plan-specific processes to obtain language services, such as calling an 800 number to receive telephonic interpretation. However, it is unclear how plans will monitor providers to determine if they are using these services when appropriate. Staff at one health plan indicated that enrollee grievance filings will be the plan’s primary method for monitoring compliance. Importance of Collaboration Between Stakeholders. Collaboration between stakeholders has been essential to this effort. Contacts involved in the regulations and/or designing language service programs specifically noted the importance of state agency efforts in.
