In just over a third of the firms visited we found there were inadequate systems and controls in place around the sales process. Inadequate systems and controls of this sort indicate that the firm and the senior management have not given appropriate priority to compliance with regulatory obligations that were designed to provide positive outcomes for consumers. Just under two thirds of firms visited could not demonstrate they had taken sufficient steps to ensure their sales processes meet the required standards. This was particularly the case for those selling single-premium PPI alongside unsecured personal loans. We found differences in the quality of the systems and.
