One of the most expensive responsibilities of management is discipline. Not only does it cost in terms of the stressful effect on everyone involved, it also costs in terms of lost productivity, poor staff morale, and the potentially crippling costs of tribunal cases going against you. It’s not surprising that many managers would prefer not to get involved in discipline at all. But there is no choice. Just as in society as a whole, some kind of discipline is always necessary when people live and work together. You need rules. You need sanctions. And you need measures to correct
