This book is compiled to provide the reader a critical appreciation of key tools of Lean and Six Sigma and their implementation into both manufacturing and service organizations through drawing upon the research findings of a range of specialist scholars (including academics and practitioners) who have either proposed a conceptual model of framework for Lean/Six Sigma or have empirically gathered an extensive range of new data from organizations in the manufacturing and service sectors across a number of countries. The book integrates the research and practical elements of Lean and Six Sigma approaches to business improvement and also explores the.
