Participants wanted a system to be as simple and convenient to use as possible. It should take little or no more effort to use than any of the other “instant”–electronic services we have come to expect in our lives, such as on-demand viewing and podcasts. They’d like it to be Internet based, on providers’ desktops, and available where people spend time from day to day such as barbershops, faith communities, community centers, workplaces and homes. Participants also expressed concern about overlapping and redundancy. .
