Effective communication is more than just talking or giving advice. It involves asking questions, listening carefully, trying to understand a patient’s worries or needs, demonstrating a caring attitude, and helping to solve problems. Good communication begins when the health worker sees the patient promptly, addresses the patient by name, and offers a comfortable place for the patient to sit. It continues as the health worker makes eye contact, speaks in a respectful tone of voice, and encourages the patient to ask questions. .
