It’s not only what is said and done, but how it is said and done, that will help the patient understand health education messages and adhere to treatment. The health care worker should make interactions with patients a positive experience by being encouraging and supportive throughout the treatment process. By demonstrating a caring and respectful attitude toward the patient, the health care worker can make it more likely that the patient will return each day for treatment. A caring attitude can be demonstrated through actions, words, body language, tone of voice, and eye contact. .
