When health care workers interact with patients, they should address the patient by name, and respect the patient’s time by attending to the patient as soon as possible. When a patient’s ideas are different from the health care worker’s, the health care worker should accept that the patient has different views, and then make sure the patient knows the health care worker’s point of view about TB. Health care workers can make it clear that even if they do not share the patient’s views, they respect them. Knowing and respecting the patient’s views will improve.
