People remember information presented at the beginning and at the end of a session more easily than they do the information presented in the middle. Health care workers should tell the patient what is expected of him or her before they explain test results, the expected outcome of a procedure, or treatment. The health care worker should organize the topics to be discussed in the order of their importance. he most essential topics (such as the importance of completing the treatment or the importance of identifying side effects) should be discussed first and last. For example, early.