The exercise will be scrutinised by an independent reviewer and be overseen by the FSA. Not all customers will be owed redress, but for those that are, the appropriate redress for each customer will be determined on the basis of what is fair and reasonable, and could include a mixture of cancelling or replacing existing products with alternative products, and partial or full refunds of the costs of those products. CEOs have personally confirmed that they will have responsibility for oversight of this exercise within their bank and will ensure that complainants are treated fairly. They have also committed that,.
