This book is written for those who wish to enhance their understanding of and competencies with constructively managing conflict. Our interest in developing this resource came at the request of government and community practitioners with whom we worked on various projects, ranging from pedagogy in the classroom to strategic planning and consensus-building in the community. This wide range of demand underscores the limited scope of research on effective dispute resolution and the infancy of conflict management as an area of practice. Consequently, the field has lacked a comprehensive text on understanding sources of conflict and developing practices for successfully addressing and managing disputes
