Before signing on the dotted line, Airdrie Savings Bank needed to be reassured that Cortex would be compliant and that customer service wouldn’t be disrupted in any way (the last thing a bank that prides itself on personal service wants to do is reissue cards and PIN numbers). For FIS this meant adapting Cortex to handle some extremely strict compliance from the Payment Card Industry. Airdrie Savings Bank was looking for a long-term solution and, once FIS could show how compliance had been built into the system, they had no qualms in signing for 5 years. Once the criteria were.
