Increased effectiveness and efficiency In the end, a BPO arrangement is a tightly managed performance environment driven by a business partner who is assessed, and even paid, according to contract performance. With Accenture's finance and accounting BPO work with Microsoft, a monthly balanced scorecard rates all of the services that Accenture provides—both consulting and outsourcing. For the outsourcing arrangements, 50 percent of the scorecard rating is based on execution excellence (according to service level agreements), 25 percent on business value delivered to Microsoft, including the creative ideas and process changes recommended, and 25 percent on customer satisfaction. According to Taylor.
